Milan Medicals is committed to maintaining the highest standards of customer satisfaction. Our Refund and Returns Policy is designed to ensure transparency and fairness while upholding the quality of our products. Please review the policy details below for your reference.

1. Return Eligibility

• Returns are accepted within 7 days of the delivery date.
• To qualify for a return, the product must be unopened, in its original packaging, and in a condition suitable for resale.
• Eligible returns are strictly limited to the following scenarios:
  • Receipt of a damaged product.
  • Receipt of an incorrect product.

2. Non-Returnable Items

• For quality and safety reasons, cold chain products (those requiring temperature-controlled handling) are not eligible for return.

3. Return Process

• The customer is responsible for coordinating the return shipment to our facility and covering any associated shipping costs.
• Products should be securely packaged and sent to our return address listed below.
• Upon receipt and inspection of the returned item, we will initiate the refund process within 1 business day.
• Refunds will be credited back to the original payment method used during the transaction.

4. Exchange Policy

• Exchanges are available exclusively for instances where an incorrect product has been dispatched. Customers are encouraged to contact our support team promptly to arrange for an exchange.

5. Contact Information

For further assistance or inquiries regarding returns, refunds, or exchanges, please reach out to our Customer Service team using the contact details below:

• Email: info@milanmedicals.com
• Phone: +91 8035970110 or +91 9911661996
• Return Address: PID No. 53-29-18, 5th Cross, Ramanjaneya Rd, near Bus Stand, Srinagar, Bengaluru, Karnataka 560050

6. Additional Information

Milan Medicals reserves the right to amend this policy at its sole discretion and without prior notice. We are committed to providing clear communication and prompt resolutions to all customer concerns.

Thank you for choosing Milan Medicals. Your trust in our products and services is of utmost importance to us.