Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged.

The most common reasons an order might be canceled are:

• Limits on available quantities
• The item is out of stock
• Price or other listing errors
• Additional information is needed by our Credit and Fraud Avoidance department
• Unavailable carrier or shipping method

We will send you an email if any part of your order is canceled or if we need more information to process your order.

All orders are pre-paid and are non-returnable and non-cancellable. However, in exceptional circumstances, such as receiving a damaged or expired product, a refund will be processed within 2 business days to the original payment method after verification.