FAQ

Standard international shipping takes 10–14 business days. Express options (7–10 days) are available at checkout for select destinations. USA, UK, and UAE orders ship via tracked courier.

Yes. All orders are packed in plain, unmarked boxes with no pharmacy branding or product names visible on the outside. Customs declarations list generic descriptions only.

We currently ship to the USA, UK, UAE, Australia, Canada, and most of Europe. If your country is not listed at checkout, contact us on WhatsApp and we will advise on availability.

Orders over $138 qualify for free standard shipping. The savings are shown automatically in your cart.

Yes. A tracking number is emailed to you once your order ships, typically within 24 hours of payment confirmation. You can also view order status in your account under "Orders".

All products are sourced from GMP-certified manufacturers and licensed distributors. We stock only batch-verified, traceable stock. Every product listing shows the manufacturer and country of origin.

Yes. We carry both originator brands and high-quality generics from WHO-approved manufacturers. Generic products contain the same active ingredient at the same dosage as their branded equivalents.

Our team sources specialty and unlisted medicines on request. Message us on WhatsApp with the medicine name, strength, and quantity — we will respond within 2 hours.

Most products include the original manufacturer leaflet. If a leaflet is missing, the product information is available on the product page or from our team on request.

We accept PayPal (Friends & Family) and USDT cryptocurrency (TRC-20 / Tron network). Both are secure and fully tracked. Upload your payment screenshot during checkout.

PayPal classifies pharmaceutical transactions as restricted. Friends & Family avoids automatic holds and ensures your payment reaches us immediately so we can process your order faster.

Yes. We never store card details. PayPal transactions are protected by PayPal's buyer-seller policies. Crypto payments are verified on-chain with a transaction screenshot.

Our team verifies payment within 1–2 hours (business hours). You will receive a confirmation email, and your order will be dispatched within 24 hours of verification.

We accept returns for damaged, incorrect, or missing items within 14 days of delivery. Because of the nature of pharmaceutical products, we cannot accept returns for change of mind.

If your order is seized by customs and you receive an official seizure notice, contact us within 7 days with photo evidence and we will reship or refund at our discretion.

Approved refunds are processed within 3–5 business days back to your original payment method. Cryptocurrency refunds are sent to the wallet address you provide.

Absolutely. We do not sell or share your data with third parties. Your name, address, and order details are used solely to fulfil your order. See our Privacy Policy for full details.

No. You can complete checkout as a guest. Creating an account lets you track orders, save your address, and access order history.

Go to My Account → Lost your password? and enter your email address. A reset link will be sent within a few minutes.