Terms and Conditions – Milan Medicals

Effective Date: 19/10/2024

Welcome to Milan Medicals. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or making a purchase from Milan Medicals, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Product Information

• Prescription Requirement: All products available for purchase through Milan Medicals are prescription-only medications. Customers are required to utilize these products strictly in accordance with the prescribing physician’s instructions or the provided prescription.
• Prescription Verification: Upon receipt of an order, a representative from Milan Medicals will initiate contact with the patient to verify the prescription prior to order processing.

2. Orders and Payment

• Accepted Payment Methods: Milan Medicals accepts a variety of payment methods, including credit/debit cards, UPI, net banking, and cash payments for in-store pickup.
• Order Processing: Following the placement of an order and confirmation of payment, we will process and ship the order immediately to ensure timely delivery of medications.
• Cancellation and Modification: Please be advised that once an order has been processed and shipped, it cannot be cancelled or modified under any circumstances.

3. Shipping and Delivery

• Delivery Timeframes: Standard delivery is typically completed within 1 day. In specific instances, delivery may take up to 2 days depending on the pin code and the service capabilities of our courier partner.
• Shipping Policy: Milan Medicals is pleased to offer worldwide shipping, adhering to the regulations and requirements applicable to each destination country.

4. Business Purchases and Resale

• For transactions made on behalf of a business or for resale, Milan Medicals reserves the right to request business registration details to validate the legitimacy of the order.

5. Liability Disclaimer

• Role Limitation: Milan Medicals operates solely as a retailer and sales channel. We assume no responsibility for any adverse effects, side effects, or inefficacy arising from the use of products sold through our platform.
• Quality Assurance: As we do not manufacture the products, any concerns regarding product quality or efficacy should be directed to the manufacturer or marketing company.
• Medical Guidance: We do not provide medical advice, diagnoses, or treatment. Customers are encouraged to consult their healthcare providers for any medical-related inquiries.

6. User Accounts and Data Security

• Guest Checkout: Customers may choose to complete purchases through guest checkout without creating an account.
• Account Creation: Customers who opt to create an account may have relevant information such as address and purchase history securely stored to enhance their shopping experience. Passwords are managed securely and are not stored on our servers.
• Data Protection: Milan Medicals is committed to safeguarding the confidentiality and integrity of customer data, which is stored securely in compliance with applicable data protection regulations.

7. Intellectual Property

• All content, including but not limited to images, logos, and product descriptions featured on the Milan Medicals website, is the exclusive property of Milan Medicals and is protected under applicable intellectual property laws.
• The products listed on our website, including their images, are the copyright of their respective brands. Milan Medicals does not claim ownership of any trademarks or copyrighted materials associated with these brands.

8. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of India.

9. Dispute Resolution

• Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
• Disputes may be resolved through arbitration or mediation, as mutually agreed upon by the parties involved.

10. Amendments

• Milan Medicals reserves the right to amend or modify these Terms at any time without prior notice. It is the responsibility of the customer to review these Terms periodically for any updates.

11. Contact Information

For inquiries or concerns regarding these Terms, please contact us at:

• Email: info@milanmedicals.com
• Phone: +91 8035970110 or +91 9911661996
• Address: PID No. 53-29-18, 5th Cross, Ramanjaneya Rd, near Bus Stand, Srinagar, Bengaluru, Karnataka 560050

Thank you for choosing Milan Medicals. We are committed to providing you with safe, reliable access to essential medications and exceptional customer service.