Shipping Policy

At Milan Medicals, we are committed to delivering specialty and hard-to-find medicines safely and efficiently to customers worldwide. Please review our shipping guidelines below.

1. Shipping Locations

We offer international shipping across major regions, including:

• United States (USA)
• United Kingdom (UK)
• United Arab Emirates (UAE)
• Europe, Asia, Australia, and more

If your country is not listed, feel free to contact us for confirmation.

2. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• For rare or special-order medicines, processing may take additional time depending on availability.
• You will be notified in case of any delay.

3. Shipping Methods & Delivery Time

We use reliable international courier partners to ensure safe delivery.

Estimated Delivery Time:

• Express Shipping: 5–10 business days
• Standard Shipping: 10–18 business days

Delivery timelines may vary depending on:

• Destination country
• Customs clearance procedures
• Local courier operations

4. Shipping Charges

• Shipping costs are calculated based on destination, package weight, and shipping method.
• Final shipping charges will be shared before order confirmation.
• Occasionally, we may offer free shipping promotions on select orders.

5. Order Tracking

• Once shipped, you will receive a tracking number via email or WhatsApp.
• You can track your shipment in real-time through the courier partner’s website.

6. Customs & Import Duties

• International orders may be subject to customs duties, taxes, or import regulations of the destination country.
• These charges, if applicable, must be paid by the customer.
• Milan Medicals is not responsible for delays caused by customs clearance.

7. Packaging & Safety

• All medicines are packed securely to maintain quality and integrity during transit.
• Temperature-sensitive products are handled with special care packaging where required.

8. Delivery Issues

In case of:

• Delayed delivery
• Damaged or missing items

Please contact us within 48 hours of delivery, and our support team will assist you promptly.

9. Failed Delivery Attempts

• If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.
• Ensure all shipping details are accurate at the time of order