At Milan Medicals, we are committed to delivering specialty and hard-to-find medicines safely and efficiently to customers worldwide. Please review our shipping guidelines below.
1. Shipping Locations
We offer international shipping across major regions, including:
- United States (USA)
- United Kingdom (UK)
- United Arab Emirates (UAE)
- Europe, Asia, Australia, and more
If your country is not listed, feel free to contact us for confirmation.
2. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- For rare or special-order medicines, processing may take additional time depending on availability.
- You will be notified in case of any delay.
3. Shipping Methods & Delivery Time
We use reliable international courier partners to ensure safe delivery.
Estimated Delivery Time:
- Express Shipping: 5–10 business days
- Standard Shipping: 10–18 business days
Delivery timelines may vary depending on:
- Destination country
- Customs clearance procedures
- Local courier operations
4. Shipping Charges
- Shipping costs are calculated based on destination, package weight, and shipping method.
- Final shipping charges will be shared before order confirmation.
- Occasionally, we may offer free shipping promotions on select orders.
5. Order Tracking
- Once shipped, you will receive a tracking number via email or WhatsApp.
- You can track your shipment in real-time through the courier partner’s website.
6. Customs & Import Duties
- International orders may be subject to customs duties, taxes, or import regulations of the destination country.
- These charges, if applicable, must be paid by the customer.
- Milan Medicals is not responsible for delays caused by customs clearance.
7. Packaging & Safety
- All medicines are packed securely to maintain quality and integrity during transit.
- Temperature-sensitive products are handled with special care packaging where required.
8. Delivery Issues
In case of:
- Delayed delivery
- Damaged or missing items
Please contact us within 48 hours of delivery, and our support team will assist you promptly.
9. Failed Delivery Attempts
- If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.
- Ensure all shipping details are accurate at the time of order