Legal Document
Delivery timelines, tracking, customs, and refund eligibility for all orders placed with Milan Medicals.
Effective Date: October 2, 2026
Contents
Your order enters our queue. You will receive an automated confirmation email within minutes.
Our team verifies your order, confirms prescription validity where required, and contacts you via WhatsApp or email within 2–4 hours if clarification is needed.
Processing begins only once payment has fully cleared. Bank transfers and crypto payments may add 1–2 business days.
Orders are typically packed and handed to the courier within 2–4 business days of payment clearance. You will receive tracking details by email once dispatched.
Processing times may be extended during public holidays, high-demand periods, or where additional prescription verification is required. We will communicate any significant delays proactively.
| Method | Carrier | Typical Transit | Tracking |
|---|---|---|---|
| Standard Registered Post | India Post / Royal Mail | 10–18 business days | Yes (limited milestones) |
| Economy Tracked | Speed Post / EMS | 7–14 business days | Yes (full tracking) |
| Express International | DHL / FedEx / Aramex | 4–7 business days | Yes (door-to-door) |
* All transit times are estimates from the dispatch date and exclude processing time. Customs clearance may add additional days outside our control.
FREE international shipping on all orders over $1000 USD.
| Order Value | Standard Shipping |
|---|---|
| Under $1,000 USD | $45.00 USD |
| $1,000 USD and above | FREE |
Exact shipping costs are calculated at checkout based on destination, weight, and selected method. Import duties and taxes in your country are not included and are your responsibility.
Milan Medicals ships to 19+ countries worldwide.
Certain products may be restricted or prohibited for import into specific countries. It is your responsibility to verify the legality of importing any product before placing an order. We cannot ship to countries subject to Indian or international export sanctions.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the relevant carrier's tracking portal.
If you have not received a tracking number within 5 business days of payment clearance, please contact us at [email protected].
All orders from Milan Medicals are shipped in plain, unmarked outer boxes or envelopes. There are no pharmaceutical logos, brand names, or references to medicine on the outer packaging. The sender name and return address reflect our registered business details, not any pharmacy branding.
All required export and customs documentation is enclosed inside the parcel. Products are individually packaged with manufacturer-sealed original packaging wherever available.
Milan Medicals exports all products lawfully from India with complete customs documentation, including invoice, packing list, HS codes, and Certificate of Origin. However, once an order leaves India, customs clearance and compliance with destination-country import regulations are entirely the customer's responsibility.
Import duties, VAT, and customs fees charged by your country's customs authority are your sole responsibility and are not included in our prices.
Some countries have strict controls on pharmaceutical imports. You must verify the legality of importing any specific product before ordering.
Customs may open, inspect, and re-seal packages. This is outside our control and does not affect the integrity of the products.
We do not issue refunds for orders seized, detained, or destroyed by customs authorities in any country. This risk is explicitly accepted by you at the time of placing an order.
Delivery timelines are estimates and may be affected by factors outside our control including postal congestion, public holidays, adverse weather, customs delays, or courier operational issues.
Late deliveries: If your parcel has not arrived within 30 calendar days of the dispatch date (or 21 days for Express), please contact us so we can investigate with the carrier.
Confirmed lost parcels: If a shipment is confirmed lost by the carrier (not seized by customs), we will, at our discretion, offer a replacement shipment or store credit. We do not issue cash refunds for lost shipments where tracking shows the parcel was handed to the carrier.
Incorrect address: We are not liable for non-delivery caused by an incorrect or incomplete address supplied by the customer. Additional shipping costs for re-delivery to a corrected address are payable by the customer.
You may be eligible for a refund or replacement in the following circumstances:
All refund claims are subject to verification. We reserve the right to request photographic or documentary evidence before approving any refund or replacement.
We do NOT issue refunds or replacements in the following situations:
Nothing in this policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019 or equivalent mandatory consumer protection law applicable in your jurisdiction, to the extent that such rights cannot lawfully be excluded.
Email [email protected] or message us on WhatsApp within 14 calendar days of receiving your order (or within 14 days of the latest estimated delivery date for non-arrived parcels).
Include your order number, a clear description of the issue, and supporting photographs (for damaged or wrong products). The more detail you provide, the faster we can resolve your claim.
Our team will review your claim within 3–5 business days and may request additional information. We may consult our courier or warehouse team as part of the investigation.
If your claim is approved, we will arrange a refund or replacement at our discretion. Approved refunds are processed within 7–14 business days of approval.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| PayPal | PayPal refund to original account | 3–5 business days after approval |
| Bank Transfer | Bank transfer to original account | 5–10 business days after approval |
| Bitcoin (BTC) | BTC to wallet address provided by customer | 3–7 business days after approval |
| Ethereum (ETH) | ETH to wallet address provided by customer | 3–7 business days after approval |
| Store Credit | Added to account balance (faster option) | 1–2 business days after approval |
Cryptocurrency refunds are processed at the rate prevailing at the time of refund, not the rate at the time of original payment. Exchange rate differences are not compensated.
Email Support
For refund requests, shipping queries, and order issues:
[email protected]Response within 2 business days
For urgent queries or to send photographic evidence of damaged products:
+919911661996Available during business hours (IST)
© 2026 Milan Medicals. This Shipping & Refund Policy was last reviewed on October 2, 2026. By placing an order you confirm that you have read and agreed to this policy. Milan Medicals reserves the right to amend this policy at any time; the current version is always available on this page.
